Live chat has the highest consumer satisfaction rate at 92% but what is live chat actually? Basically, Live chat software is a tool used to offer real-time service online. It allows your online shop visitors to get immediate support or information, via a handy chat window. So, the website visitor types a message inside the live chat session, and a business operator types back.
The 5 Best Live Chat Software:
- Sendinblue – Best support and marketing suite.
- ChatBot – Best AI-powered live chat tool.
- Freshchat – Best for enterprise customer engagement.
- Trengo – Best for multi-channel customer support.
- ClickDesk – Best for voice and video chat.
LiveChat is your premium chat and helps desk software Trusted by 31,000+ companies. We give you a chat tool that you can use for every aspect of your business. Our chat tool allows you to see messages sneak-peek, visitor information, file sharing and gives you a detailed timeline. And of course, it is completely customizable.
Easy integration with 200+ tools. Connect LiveChat with apps you use and love. Chat with your customers, send their details to your CRM, manage orders and accept payments. You can change chat window themes, add a company logo, includes social media buttons and so much more.
LiveChat benefits will make you smile.
Live chatting will speed up your customer service and positively impact your sales. Use LiveChat to assist your visitors exactly when they need it. This means more purchases and a higher average order value.
problems in a flash
Instant answers in real-time. LiveChat is the fastest way to help your customers. And they’ll feel it, too.
One live chat agent can talk with several customers at a time and still retain the same high customer satisfaction rates. This added efficiency will reduce your overall spend on customer service.
The 6 Big Benefits of Live Chat for Customer Service Teams
- Live chat improves the support experience for customers.
- Live chat helps with customer acquisition and onboarding.
- Live chat lets your agents build rapport with customers.
- Live chat reduces repetition for your customers.
- Live chat boosts your customer service team’s productivity.
- Live chat lets you provide 24/7 support.
LiveChat allows you to engage with customers sending automatic & personal greetings. You can link directly through Facebook and chat along with multiple other websites.
Everything is eye-catching and embedded. We also have a smart feature that allows you to pull chat & ticket reports to get a daily summary or even filter to the correct department. Our platform is available on any device.
You can start a chat on your phone on the go or during a conference call in the office. We link to multiple websites such as Google Analytics, Facebook, Salesforce, Mailchimp, Dropbox, WordPress and so much more.
We have extensive E-commerce tools for goals, sales tracker & information and target visitors from campaigns.
We have a detailed ticket system. You can track the ticket source, add private comments, tag tickets and run additional reports. We allow for feedback on every conversation for chat, comment and ticket ratings. These rating can also be pulled to keep track of customer satisfaction.
You can track all visitors gathering information and filtering all visitors. For your protection everything is encrypted. We hold your security to the upmost importance masking all credit card information, a 2-step verification process and access restrictions.
We also have team management where managers can supervise all aspects of their team. LiveChat will simplify your business and allow you to combine aspects into a easy to use universal program.