Custom Shopify Form – How to Add Extra Fields

A custom Shopify form lets you collect more information from customers than the default fields of name, email, and message. By adding extra fields, such as order numbers, phone numbers, or special requests, you can improve communication and make customer support faster and more efficient. This guide explains how to create a custom Shopify form step by step.

Why You Should Customize Your Shopify Form

The standard contact form is simple but limited. By using a custom Shopify form, you can:

• Collect order numbers to resolve issues faster
• Gather phone numbers for urgent follow-ups
• Request delivery preferences or special instructions
• Reduce unnecessary back-and-forth emails, saving time

Steps to Add Extra Fields

1. Access Theme Code Editor
   In Shopify Admin, go to Online Store → Themes → Edit Code.
2. Find Contact Form Template
   Open contact-form.liquid or page.contact.liquid in your theme files.
3. Add the Custom Field

<div class="field order-number">
  <input
    type="text"
    id="order-number"
    class="field__input"
    name="contact[order_number]"
    placeholder="Order number"
  >
  <label class="field__label" for="order-number">Order number</label>
</div>

4. Save and Test
   Refresh your contact page and submit a test message to confirm the new field works correctly.

Best Practices for Custom Forms

• Keep the form short and user-friendly
• Use clear labels and placeholders for easy input
• Test regularly to ensure all fields submit properly

Conclusion

Creating a custom Shopify form allows your business to collect important details upfront, improving customer service and saving time. Adding extra fields for order numbers or phone numbers makes your support more efficient and enhances the overall shopping experience.er service. A customized form enhances communication, saves time, and creates a better experience for both customers and your support team.ice.